Who We Are
AFA Insolvency Ltd
Website: www.afainsolvency.co.uk
Registered Office: Suite 6, 4th Floor, Universal Square, Devonshire Street North, Manchester, M12 6JH
Telephone: 0161 850 1018
Email: [email protected]
AFA Insolvency Ltd provides professional debt solutions, including Individual Voluntary Arrangements (IVAs). This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What This Policy Covers
This policy applies to all personal data processed by AFA Insolvency Ltd or its authorised partners when:
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You enquire about or enter into an Individual Voluntary Arrangement (IVA), or
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You communicate with us through our website, by email, or by telephone.
What Personal Data We Collect
To provide our services and fulfil our legal duties as Insolvency Practitioners, we may collect the following categories of personal data:
1. Contact Details
We will collect your:
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Full name
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Address
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Telephone number
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Email address
This allows us to communicate with you and provide updates on your IVA.
2. Personal and Financial Information
We may collect details including:
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Date of birth and gender
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Any previous names used
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Marital and living arrangements
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Employment status and details
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Dependents
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Income, expenditure, assets, and liabilities
This information helps us understand your financial situation, assess IVA suitability, and prepare your proposal for creditors.
3. Creditor and Credit Reference Information
With your consent, we may obtain details from credit reference agencies such as creditor names, account balances, and account numbers.
We also use this information to confirm your identity and comply with anti-money laundering (AML) regulations.
4. Special Category Data
We may occasionally collect sensitive personal information (for example, regarding health or disability) if relevant to your financial circumstances.
This information is collected only with your explicit consent and handled securely in line with the UK GDPR.
If your personal or financial details change during your IVA, you must notify us promptly so that we can manage your arrangement effectively.
Who We Share Your Data With
Your personal data will be shared only where necessary and in accordance with legal and regulatory obligations:
1. Creditors and Their Representatives
We share your data with your creditors and their authorised representatives (e.g. solicitors, debt collection agents, or insolvency administrators) to negotiate and manage your IVA.
2. The Insolvency Service
Once your IVA is approved, we are required to provide your details to the Insolvency Service so that your IVA can be listed on the Individual Insolvency Register, which is publicly accessible.
3. Our Regulator
As a regulated insolvency practice, we may share information with our regulator, the Institute of Chartered Accountants in England and Wales (ICAEW), or any other supervisory authority as required by law.
This ensures we comply with professional standards and regulatory oversight.
4. IT and Software Providers
We work with trusted third-party software providers to manage and protect your data securely, including:
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VBS – Case management system
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Asperitas – Platform for creditor communications
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Signable – Secure electronic document signing
All providers are contractually bound to comply with data protection laws and maintain strict security measures.
5. Other Third Parties
We may also share your information:
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To comply with legal or regulatory requirements
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To assist law enforcement or prevent fraud
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Where disclosure is necessary to protect the safety of individuals
If you are not eligible for services provided by AFA Insolvency Ltd, we may refer you to a trusted partner organisation. Once data is transferred, the partner becomes the data controller and their own privacy policy will apply.
Data Retention
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If you become a client: We are legally required to retain your personal data for six years after we cease providing services.
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If you do not proceed with an IVA: Your data will be deleted after 12 months, or sooner if requested.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
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Access: You can request a copy of the information we hold about you.
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Correction: You can ask us to correct inaccurate or incomplete data.
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Erasure: You can request deletion of your data when we no longer have a lawful basis to keep it.
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Restriction: You can ask us to stop processing your data in certain circumstances.
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Portability: You can request your data in a structured, machine-readable format.
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Objection: You can object to certain types of data processing.
To exercise these rights, please contact our Data Protection Officer using the details below.
Contact Us
Data Protection Officer
AFA Insolvency Ltd
Suite 6, 4th Floor
Universal Square
Devonshire Street North
Manchester, M12 6JH
Telephone: 0161 850 1018
Email: [email protected]
If you are dissatisfied with how we have handled your personal data, please contact us first.
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Policy Updates
We review this Privacy Policy regularly to reflect legal, regulatory, or operational changes.
The latest version will always be available on our website at www.afainsolvency.co.uk/privacy-policy